Frequently Asked Questions
What makes NaturalPetRx so unique?
Aren't All Herbal Products 100% Vegetarian?
What is Wildcrafting?
What is NaturalPetRx’s Value Proposition?
Fax Orders
Phone Orders
Custom Special Orders
Private Label Option
International Orders
How do I know I know I’m getting premium quality herbs in the formulas?
What makes NaturalPetRx so unique?
Authenticity
All of our formulas are based on TCM traditions and contain premium quality herbs with no additives, fillers or preservatives. In fact, more than half of our product line is 100% organic. Our quality is a cut above the competition because we distribute smaller batches and we know that the purity of these herbs enhances the performance of our proprietary, World Herbs® formulas.
Simplicity
Our veterinary formulas are easy-to-use, easy-to-prescribe, easy-to-explain. Our proprietary formulas have been used successfully by hundreds of veterinarians around the world for more than a decade and are now exclusively sold at www.naturalpetrx.com, a “vet-centric” web portal solely dedicated to making it easy for you to immediately take advantage of reseller benefits. Some of our veterinarian affiliates can earn up to $25,000 in additional revenue with the affiliate reseller program.
Aren't All Herbal Products 100% Vegetarian?
No, quite to the contrary, Traditional Chinese Medicines (TCM) typically include many non-vegetarian materials such as bat feces, tiger bone, dog testicles and even stink bugs. Some, like the tiger, are endangered species, some are simply unpleasant. For example, Si Wu Xiao Faeng Yin, a popular formula may often include an insect.
Our formulas are based entirely upon vegetarian products and whenever possible include only organic or wildcrafted herbs. Our formulas are 100% humane.
What is Wildcrafting?
Wildcrafting is the practice of harvesting plants from their natural, or "wild" habitat, for food, medicinal, or other purposes. It applies to uncultivated plants wherever they may be found, and is not necessarily limited to wilderness areas. Ethical considerations are often involved, such as protecting endangered species.
When wildcrafting is done sustainably with proper respect, generally only the branches or flowers from plants are taken and the living plant is left, or if it is necessary to take the whole plant, seeds of the plant are placed in the empty hole from which the plant was taken. Care is taken to only remove a few plants, flowers, or branches, so plenty remains to continue the supply.
Wildcrafted plants are regulated by The Organic Food Production Act of 1991. Harvesters must designate the area they are harvesting and provide a three-year history of the area that shows no prohibited substances have been applied there. A plan for harvesting must show that the harvest will sustain the wild crop. No prohibited substances can be added by processors.
What is NaturalPetRx’s Value Proposition?
NaturalPetRx is a “vet-centric” company bringing "Simplicity of Use, Authenticity of Product and One-to-One Relationships". We believe in providing the highest quality product and simplified ways for our veterinarian affiliates to succeed in providing the best veterinary care.
Fax Orders
Once you have your Affiliate Code and have registered as an Affiliate on the NaturalPetRx web portal, you can order 24-hours a day, at your convenience and keep track of your order history as well as view the current status of scripts posted to client accounts. So spend less time filling out forms and faxing and get registered on the NaturalPetRx web site so you can begin accumulating your benefits right away.
Phone Orders
Once you have your Affiliate Code and have registered as an Affiliate on the NaturalPetRx web portal, you can order 24-hours a day, at your convenience and keep track of your order history as well as view the current status of scripts posted to client accounts. So spend less time over the phone and get registered on the NaturalPetRx web site so you can begin accumulating your benefits right away.
Custom Special Orders
Custom Formulas are available upon special request. Additional fees may apply, Call for more information (800) 793-2729 or email us at customer service@naturalpetrx.com
Private Label Option
Private Label is an option upon special request. Additional fees may apply based on specific order volumes. Call for more information (800) 793-2729 or email us at customer_service@naturalpetrx.com
International Orders
International Shipping through UPS International Expedited is available upon special request. Additional fees and customs duties may apply. Please contact us directly to find out if we have a local distributor near you. Call for more information (800) 793-2729 or email us at customer_service@naturalpetrx.com
How do I know I know I’m getting premium quality herbs in the formulas?
Our products are sold with a 100% money back guarantee - no questions asked.
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All of our products are GMP Certified. NaturalPetRx sources all of its ingredients from quality suppliers around the world. We are dedicated to providing the freshest and purest herbs. We strive to offer only those herbs with verified premium quality. All of our products emerge from the combined efforts of everyone at NaturalPetRx - from our expert purchasers, to experienced lab technicians and machine operators, to our service-oriented, knowledgeable sales staff. |
Our suppliers meticulously test all raw materials that we receive and the quality assurance testing continues throughout the entire production process. A battery of tests and procedures are used to ensure the quality of the raw materials we use and the finished products we sell. The following list represents a few of the most important tests that our suppliers conduct on an ongoing basis:
Botanical Identification
1. Macroscopic: Evaluation of a sampled product based upon inspection of the products visual characteristics - texture, size, etc.
2. Microscopic: Evaluation of a sampled product based upon visual inspection, with the aid of a high powered microscope, of cells, cell walls, cell structure and characteristics, etc.
3. HPLC: Stands for High Pressure (Performance) Liquid Chromatography. This test provides verification of product identity as well as quantitative determination of active constituents when tested against a reference standard.
4. GC: Stands for Gas Chromatography. This test provides verification of product identity as well as quantitative determination of active constituents when tested against a reference standard.
5. TLC: Stands for Thin Layer Chromatography. This test provides verification of product identity when tested against a reference standard.
Organoleptic
1. Appearance: Samples of each product are evaluated based upon their general appearance and uniformity and are compared, to ensure conformance, to a known standard.
2. Color: Used to identify products based upon conformance, of color, to a known standard.
3. Aroma: Used to identify products based upon conformance, of aroma, to a known standard.
4. Flavor: Used to identify products based upon conformance, of flavor, to a known standard.
Physical Analyses
1. Particle Size: A sieve analysis is used to measure the total particle size distribution of a prepared sample. Whether the product is in the form of a powder, cut and sifted, or tea bag cut, particle size analysis can help a customer judge whether a product is suitable for their application.
2. Foreign Organic Matter: Measures the amount of a prepared sample that is of a foreign organic nature. This is a measurement of the purity of the product and, thus, the quality of the product.
3. Foreign Inorganic Matter: Measures the amount of a prepared sample that is of a foreign inorganic nature. This is a measurement of the purity of the product and, thus, the quality of the product.
4. Tapped Density: Measures the density of a prepared sample (g/ml). This test can help one discern packaging or encapsulation requirements.
Chemical Analyses
1. Moisture Content: Measures the amount of volatile matter (water) driven off of a prepared sample under specified conditions. Elevated moisture content can increase the likelihood of microbial growth.
2. Steam Volatile Oil: Measures the amount of water insoluble steam volatile oil present in a prepared sample. In many products, volatile oil is an indication of product quality.
3. Total Ash: Measures the amount of carbon-free ash present in a prepared sample. This test can give an indication of the quality and purity of a product, as all organic material will burn off leaving dirt, silica, etc.
4. Acid Insoluble Ash: This test measures, after total ash, the amount of acid insoluble ash present in a prepared sample. This test gives an indication of the quality and purity of a product.
5. Heavy Metals: This test measures metallic impurities in a prepared product sample. No product may exceed the tolerances that have been set for each specific metal.
6. Pesticides: This test measures the amount of pesticide residue that a prepared sample contains. No product may exceed the tolerances that have been set for each specific pesticide.
Microbiological
1. Total Aerobic Plate Count: This test allows for the detection and enumeration of aerobic microorganisms. This test gives an indication of the cleanliness of a product microbiologically.
2. Yeast and Mold: This test allows for detection and enumeration of yeast and mold microorganisms. This test gives an indication of the cleanliness of a product microbiologically.
3. Coliform: This test allows for detection and enumeration of Coliform.
4. E. Coli: This test allows for detection and enumeration of E. Coli bacteria.
5. Salmonella SPP.: This test allows for detection and enumeration of Salmonella Bacteria.
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